- Press Releases
Barcelona is one of the world's leading cities in terms of ATM innovation.
CaixaForum Barcelona will host the first European Forum on ATM Innovation on 12 April. The event, organised by the ATMIA (The ATM Industry Association) and sponsored by "la Caixa", will be attended by the leading innovators within the sector.
The European Forum on ATM Innovation is intended as a platform for the development and sharing of pioneering initiatives. Every year, the Forum will address a single issue each day, with speakers representing all groups involved in the issue: ATM manufacturers, service providers, banks, public institutions, customers, etc.
Barcelona, a capital of ATM innovation
Barcelona is both the headquarters and an important market for some of the most innovative ATM companies in the world. For example, "la Caixa" has the largest ATM network in Spain and the second largest in Europe.
ATMs have been serving customers for over 40 years, with new technological developments improving the user experience over time. ATMs are now undergoing something of a technological renaissance, driven by contactless technology for banking transactions, a field in which "la Caixa" has been a pioneer.
Accessibility, a priority for Europe
The central theme of this first edition of the forum is accessibility. This is a particularly important issue: one of European Commission’s main goals is to set up European regulations on ATM accessibility for the disabled. With an ageing European population, this issue will become increasingly more important.
One of the speeches at this year’s Forum will be read by the Deputy Head of the Unit for Integration of persons with disabilities within the European Commission, Inmaculada Placencia-Porrero. The ONCE Director of Accessibility, Jesús Hernández Galán, is also due to speak.
Furthermore, the event will feature speakers from the world's leading ATM manufacturers, sector service suppliers and financial institutions such as Wincor-Nixdorf, Fujitsu, NCR, GMV, Bank Zachodni WBK, “la Caixa” and the ONCE Foundation.
"la Caixa"’s permanent commitment to accessibility
"la Caixa" is committed to providing accessibility at all levels of its business. To this end, in 2006 it backed a proposal to regulate ATM accessibility made by the Barcelona Digital Foundation. 85% of "la Caixa" branches include disabled access and 60% of its ATMs include features for the disabled, such as high contrast, informational videos in sign language, voice guided options for the blind and easy menus.
"la Caixa" has led research into how disabled people interact with the banking environment, taking part in INREDIS, a CENIT Program R+D project, backed by the European Union, which brought together 14 businesses, 18 public research organisations and 4 technology research centres. The aim is to develop technology that allows the disabled to interact with devices and services as part of their everyday life. Non-commercial prototypes have been designed to improve disabled access to electronic media.
"la Caixa" was also recently awarded the Discapnet prize, awarded by the ONCE Foundation in recognition of the best initiatives and consistent work in the field of Information Technology and Communication (ITC) to improve the quality of life of those with disabilities.
"la Caixa", a leader in financial self-service
"la Caixa", with some 8,000 terminals, has the largest ATM network in Spain's financial system and the second largest in Europe. The bank manages more than 6.62 million online banking customers, over 1.8 million mobile banking customers and 10.34 million cards.
The new "la Caixa" ATM model features all the latest developments in usability and accessibility. For example, the machines feature twin screens; one for transactions and the other for operational and commercial support, making for a much more user-friendly interface. Their banknote recognition technology also allows instant cash and cheque deposits.